FAQ: Common Questions from Publishers

The following are frequently asked questions from publishers using MAX mediation.

We encourage you to review the following FAQ, which includes answers to common questions with links to more information, before you contact support.

Why isn’t my MAX Google Bidding integration working?

If you’re having difficulty setting up Google Bidding on MAX, try the troubleshooting strategies in this support article.

Why is my eCPM too low?

There are a variety of reasons why an eCPM may be on the low side. This article contains a range of best practices to make sure you are getting the highest eCPM possible for your app and region.

Why doesn’t my MAX eCPM revenue estimate match the actual eCPM / revenue from the network?

Typically when this occurs, the eCPM and revenue reported by the network is correct.

If there is a large discrepancy between the two figures, these troubleshooting steps should help you to resolve the issue.

How do I troubleshoot two-factor authentication (2FA) issues?

Our article on two-factor authentication (2FA) covers how to deal with login issues including phone number changes, ‘Code could not be sent’ messages, and account and phone number transfers.

How do I stop unwanted and inappropriate ads?

This article shows how to stop unwanted or inappropriate ads. It covers topics like blocking and reporting ads that are too mature or inappropriate for your audience, as well as filtering our other types of ads that you don’t want to run in your inventory.

Why am I not seeing any ads?

This article covers issues relating to low demand, frequency capping, rewarded video, and OS updates, as well as issues specific to Android devices.