Creative Set Common Errors

The following table shows common errors in the creative set upload process and how to resolve them:

  Error Notification Resolution
File Dimension Error “File Dimension not supported.” Adjust the dimensions of your asset to fit the required ad specs.
Graphic File Size Error “Image File Size Too Large. Must Be Less Than 1MB (or 500KB).” Reduce the file size of your asset to <1MB (or 500KB).
Video File Size Error “File Size Too Large.” Compress the file before upload.